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Free Standard UK Shipping Express Shipping Available Worldwide

Shipping Questions

How long does shipping take?

Your order won't be long until it's on your doorstep. We process all orders the same business day if you purchased before 2pm.

For free standard UK shipping orders will take 2-5 business days to arrive. For express UK orders we advise 1-2 business days.

For all international orders please allow 2-15 days for your order to arrive.

Can I track my order?

UK orders will be shipped with Royal Mail 1st Class Shipping, therefore, tracking is unavailable. We're working hard to find a way UK customers can easily track their orders. We apologise for any inconvenience.

All international orders will receive tracking information within their dispatch email.

Help, I don't know where my order is?

If you think your order could have been lost in transit please consult your tracking number first (if applicable).

Still worried? Please don't hesitate to contact us on info@puffect.co.uk or by using our Contact Us page.

Can I change my shipping address?

Oops! It happens. If your order hasn't been dispatched yet, we'll be happy to update your shipping information with the correct delivery address.

Please reach out to us on help@puffect.co.uk or fill out the contact us form found at the bottom of this page.

Product Questions

How will my order be packaged?

Your order will arrive in a eco-friendly mailing bag. Inside your mailing bag you will notice an incredible looking phone case packaged in a premium branded zippy bag.

What is the case made out of?

We strive to use the best, most durable and high quality materials available.

Your case's edges will be made using Thermoplastic polyurethane which is a highly durable and fully recyclable plastic.

The puffs of your case will be made from super-soft, premium grade cotton.

Is the case waterproof?

While your case will withstand a small amount of water - we do recommend keeping your case away from water. It's better to be safe than sorry.

Will I like the case?

Don't be silly. Of course you will.

But even if you don't - we offer a 30-day money back guarantee!

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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